We provide free help and information to people affected by crime and abuse to help them get their lives back on track. We also help family members and friends of people affected by crime and abuse.

All of our services are free and confidential. It doesn’t matter when the crime happened, and you don’t have to report a crime to the police to get our help. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) to find out how we can help you or someone you know who has been affected by crime or abuse.

The VSS Helpdesk is open from 9am to 5pm, Monday to Friday. 

Not ready to talk right now? That’s ok. You can send us an email or fill in an online referral form and we'll contact you to talk about how we can help.  

If your safety is at immediate risk please call South Australia Police on 000, or if you require their attendance call 131 444.

Help for People Affected by Crime and Abuse

There are lots of ways that we help people affected by crime and abuse get their lives back on track. You can explore the links below to find out more about our broad range of services or give the VSS Helpdesk a call on 1800 VICTIM (842 846) to talk with us about your circumstances.


Court support


Victim Impact Statements

Survivors of sexual abuse

Domestic and family violence

Emergency services


VSS offers a unique service through its provision of trauma counselling as well as support to navigate the criminal justice system. Crime affects people differently and we are able to adapt our support to meet the specific needs of each victim of crime.

We provide victims with supportive counselling that includes psycho-education, normalising trauma responses and coping strategies. Our counsellors also focus on ensuring victims of crime are aware of their rights and how to navigate the criminal justice system.

From this first response, victims of crime are offered an initial appointment where a more comprehensive assessment is completed to identify their specific needs, including connection to one of our qualified trauma counsellors to work with them over time to develop skills to cope more effectively with the impact of crime, as well as to help them to develop personal resources and skills to enhance their safety and recovery.

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get help from a counsellor.

Court Support

For many victims of crime, going to court can feel overwhelming — but you don’t have to go through the court process alone. Our trained and experienced Court Companions provide support to victims, witnesses and their families in every criminal court in South Australia. We keep victims of crime informed and supported in the run-up to a trial and during the court process so they can give their evidence with confidence.

This is a free and confidential service. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get court support. 


If you’re a victim of crime, you may be eligible for financial compensation. Our experts can help you understand the eligibility criteria and the application process. We can also refer you to a lawyer who specialises in victim compensation claims.

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get information about compensation. 

Victim Impact Statements

The Victim Impact Statement is your opportunity to tell the court about the impact the crime has had on you — emotionally, physically and financially. Our experts can help you complete and lodge a Victim Impact Statement to the court. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get help with a Victim Impact Statement. 

Survivors of Sexual Abuse

We help adult survivors of child sexual abuse to cope and recover.


The National Redress Scheme provides support to people who have experienced institutional child sexual abuse.

The establishment of a National Redress Scheme was recommended by the Royal Commission into Institutional Responses to Child Sexual Abuse.

The Scheme:

  • acknowledges that many children were sexually abused in Australian institutions
  • recognises the harm caused by this abuse
  • holds institutions accountable for this abuse
  • helps people who have experienced institutional child sexual abuse gain access to counselling and psychological services, a direct personal response, and a monetary payment.

The Scheme started on 1 July 2018, and will run for 10 years.


The National Redress Scheme can provide three things:

An offer provides the applicant the choice of 1, 2 or all of the abovementioned options.



You can make an application to the National Redress Scheme if:

  • You experienced sexual abuse when you were a child (under 18 years of age)
  • The abuse happened before July 2018
  • An institution was responsible for bringing you into contact with the person who abused you
  • You were born before 30 June 2010
  • You are an Australian citizen or permanent resident


Making an application for Redress can seem intimidating and overwhelming but we can help! 

Victim Support Service is a trauma informed service, with staff skilled in providing support to survivors of child sexual abuse and other forms of trauma. We strive to provide safe and culturally appropriate support to survivors from a range of diverse backgrounds.

Victim Support Service’s Redress Team can give you information about the Scheme, help with the application process and help you understand your redress outcome.

Our services are free and confidential.  



To speak to one of our National Redress Scheme Support Workers please call 1800 842 846 or email helpdesk@victimsa.org or complete our ONLINE REFERRAL FORM 

Family and Domestic Abuse

We provide information and practical support to people affected by family and domestic abuse. 

We can provide you with: 

Our services are free and confidential. 

Contact the Victim Helpdesk on 1800 VICTIM (1800 842 846) or email helpdesk@victimsa.org to get help with recovering from the impact of family and domestic abuse.  


Women's Domestic Violence Court Assistance Program - is now provided by the Legal Services Commission

For information or advice please call the Legal Services Commission
on 1800 246 642 or visit their website 


Emergency Services

If you or someone else is in immediate danger, please call 000 now.



1800 VICTIM (1800 842 846)

1800 842 846

Port Lincoln (Lower Eyre), Whyalla (Upper Eyre), Port Augusta (Far North), Port Pirie (Yorke & Mid North), Berri (Riverland), Murray Bridge (Murraylands), Mount Gambier (Limestone Coast)