Welcome to Victim Support Service

Victim Support Service (VSS) provides free and confidential help to adult victims of crime, witnesses, their family, and friends across South Australia. We work in partnership with other organisations, we are not a government agency or part of the police and you don't have to report a crime to get our help. It doesn’t matter when the crime happened and you can call us any time after the crime, whether it was yesterday, last week or several years ago.


VSS and SAMSN Joint Statement: The First Anniversary of the National Apology to Victims and Survivors of institutional child sexual abuse

On 22nd October 2018, Prime Minister Scott Morrison delivered a National Apology to victims and survivors of institutional child sexual abuse. The Apology was made in response to the Royal Commission into Institutional Responses to Child Sexual Abuse. The Prime Minister acknowledged the widespread failure to protect these children from abuse and the failure to respond appropriately when the children and adults reported their abuse. He also acknowledged victims of child sexual abuse which occurred in other settings, within families and the broader community. 

A full transcript of the Apology is available on the Prime Minister of Australia website.

Today is the first anniversary of the National Apology to victims and survivors of institutional child sexual abuse.

Today we reflect on the meaning of the Apology for those we support. We continue to acknowledge the harm done to individuals, families and communities.  We must continue to hear the voices of victims and survivors, to believe those who speak up about abuse, and never to forget the stories that we heard during and after the Royal Commission into Institutional Responses to Child Sexual Abuse.

This is a significant day, not only to remember, but also to revisit the commitments made by the Federal Government last October. Among these were the development of a national strategy to prevent child sexual abuse and child safe standards for institutions, education of all adults in recognising and responding appropriately to disclosures of abuse by a victim or survivor and other therapeutic measures through redress, reparation, justice and recognition. We look forward to further announcements regarding the Federal Government’s commitment to establishing the National Centre for Survivors.

At Victim Support Service, we provide Redress specific services and counselling support to South Australians affected by child sexual abuse, working with other organisations such as Relationships Australia (SA), the Survivors & Mates Support Network (SAMSN), Nunkuwarrin Yunti and Knowmore legal service.

We know from working with victims and survivors that this has not been an easy road. The Redress counsellors within VSS consider this to be privileged work, developing relationships with victims and survivors and walking alongside them in the redress process. Our hope is that, in continuing to work with them, we can support them to make sense of these experiences in the context of their lives.

In partnership with VSS, SAMSN is proud to present a FREE workshop for Supporters & Survivors on Saturday, November 16. For more information and to register, please visit https://www.samsn.org.au/supporters-and-survivors-workshop/

For more information about the National Redress Scheme, please contact the Department of Social Services on 1800 737 377, or contact Victim Support Service on 1800 842 846.




          SAVE THE DATE !       

VSS Annual General Meeting

        Monday 28 October 2019

        4:45pm for 5pm start

        Victim Support Service Conference Room

        Level 2/33 Franklin St Adelaide



Nominations close 5pm on Friday 4 October 2019

Nominations are now being sought for the 2019 Volunteer and Professional Victim Worker of the year awards.
      The awards provide an opportunity to publicly show recognition to a volunteer and/or worker for ‘making a difference’ to victims’ lives.
      In choosing the recipients of the VSS Victim Workers of the Year Award, regard is given to the nominee’s                         achievements in the year immediately prior to receiving the award, as well as their past achievements and ongoing contribution to the victim community in South Australia.   

Please direct all enquiries to Shanee Hope on 1800 842 846 or shaneeh@victimsa.org

For further information and to complete a nomination form please click here




Victim Support Service is a Redress Support Service provider.  We offer free and confidential trauma informed practical and therapeutic support to anyone considering applying to the National Redress Scheme.

The National Redress Scheme (Scheme) was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse.

The Royal Commission recommended that Redress be made as a way of assisting survivors in their personal journey of healing.


Victim Support Service can provide information about the National Redress Scheme and who can apply.

Victim Support Service is funded by the National Redress Scheme to provide the following support to Survivors of institutional child sexual abuse:

-        Free and confidential counselling

-        Information and support to navigate the Redress Scheme

-        Assistance filling out the application

-        Support with understanding your Redress outcome

We can also liaise with Knowmore (free legal support service) for free legal advice throughout this process.

To speak to one of our National Redress Scheme Support Workers please call 1800 842 846 or email helpdesk@victimsa.org

Surviving in Exile – Trauma to Recovery

Victim Support Service Symposium - held on 31 May 2019

Victim Support Service SA Symposium was held on May 31st 2019 at the National Wine Centre in Adelaide to gather representatives for the voices of victims. The purpose of Surviving in Exile was to share experiences, knowledge, ideas and best practice in Trauma to Recovery. Victim Support Service SA is the leading organisation addressing all aspects of trauma associated with crime and providing a trauma-informed response service. The Symposium aligned with 40 years of Victim Support Service advocating for South Australians in providing integrated safety, counselling and justice support services to people impacted by crime and abuse in South Australia.

 "I wanted to reach out to you for a few reasons, first being to   say congratulations. The day went so well and the   coordination of all panelists from around the nation was a   feat in itself.

 I caught up briefly with a few of the Victorian and Brisbane   panelists on my way out of the Wine Centre and they noted   the event was one of the best they’ve been to. I know this   was a common theme amongst attendees. For a non-   industry attendee, I gained so much insight, knowledge and   information and found the day incredibly interesting."                                      

                                                Laura Bond Panellist and Survivor

Annual Report 2017-18

The Victim Support Service Annual Report for 2017-18 is now available to view or download

Download the VSS Annual Report 2017-18 [pdf]

Survivors and Mates Support Network (SAMSN) provides support groups for male survivors of child sexual abuse - in South Australia and interstate

For further information please visit the SAMSN website


Resource of the Week

National Missing Persons Week: 4-10 August

National Missing Persons Week is organised nationally by the Australian Federal Police. This year the message is "Individuals not statistics." National Missing Persons Week aims to raise awareness about the significant number of young Australians reported missing. Out of the estimated 35,000 people who are reported missing each year, approximately 20,000 are under the age of 18.

Learn more about the VSS Resource Centre and join here 

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Crime Victim eNews

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Trauma-informed care - Being Trauma-informed

by VSS staff member Darren Hincks

Being trauma-informed is to give consideration and understanding to the history of trauma and recognition of trauma responses in people’s lives. A trauma-informed approach prioritises the physical, psychological and emotional safety of clients and service providers while providing the opportunity for clients to rebuild control and empowerment.

Trauma-informed practice was first introduced to address the gap in trauma knowledge found in the mental health and substance addiction services in the United States (Harris & Fallot, 2001) where clients were often retraumatised during support.  The early practice focused on a framework of universal trauma screening , assessment and treatment, while minimising retraumatisation of clients. This approach required educating service providers on the biological, psychological and social effects of trauma.

For services operating under a trauma-informed philosophy, reframing victims as survivors is fundamental to the process of reconstituting and re-empowering individuals that have experienced trauma.

Read the full article here

1800 VICTIM (1800 842 846)

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Port Lincoln (Lower Eyre), Whyalla (Upper Eyre), Port Augusta (Far North), Port Pirie (Yorke & Mid North), Berri (Riverland), Murray Bridge (Murraylands), Mount Gambier (Limestone Coast)