We provide free help and information to people affected by crime and abuse to help them get their lives back on track. We also help family members and friends of people affected by crime and abuse.

All of our services are free and confidential. It doesn’t matter when the crime happened, and you don’t have to report a crime to the police to get our help. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) to find out how we can help you or someone you know who has been affected by crime or abuse.

The VSS Helpdesk is open from 9am to 5pm, Monday to Friday. 

Not ready to talk right now? That’s ok. You can send us an email or fill in an online referral form and we'll contact you to talk about how we can help.  

If your safety is at immediate risk please call South Australia Police on 000, or if you require their attendance call 131 444.

Help for People Affected by Crime and Abuse

There are lots of ways that we help people affected by crime and abuse get their lives back on track. You can explore the links below to find out more about our broad range of services or give the VSS Helpdesk a call on 1800 VICTIM (842 846) to talk with us about your circumstances.

Counselling

Court support

Compensation

Victim Impact Statements

Survivors of sexual abuse

Domestic and family violence

Emergency services

Counselling

VSS offers a unique service through its provision of trauma counselling as well as support to navigate the criminal justice system. Crime affects people differently and we are able to adapt our support to meet the specific needs of each victim of crime.

We provide victims with supportive counselling that includes psycho-education, normalising trauma responses and coping strategies. Our counsellors also focus on ensuring victims of crime are aware of their rights and how to navigate the criminal justice system.

From this first response, victims of crime are offered an initial appointment where a more comprehensive assessment is completed to identify their specific needs, including connection to one of our qualified trauma counsellors to work with them over time to develop skills to cope more effectively with the impact of crime, as well as to help them to develop personal resources and skills to enhance their safety and recovery.

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get help from a counsellor.

Court Support

For many victims of crime, going to court can feel overwhelming — but you don’t have to go through the court process alone. Our trained and experienced Court Companions provide support to victims, witnesses and their families in every criminal court in South Australia. We keep victims of crime informed and supported in the run-up to a trial and during the court process so they can give their evidence with confidence.

This is a free and confidential service. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get court support. 

Compensation

If you’re a victim of crime, you may be eligible for financial compensation. Our experts can help you understand the eligibility criteria and the application process. We can also refer you to a lawyer who specialises in victim compensation claims.

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get information about compensation. 

Victim Impact Statements

The Victim Impact Statement is your opportunity to tell the court about the impact the crime has had on you — emotionally, physically and financially. Our experts can help you complete and lodge a Victim Impact Statement to the court. 

Call the VSS Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get help with a Victim Impact Statement. 

Survivors of Sexual Abuse

We help adult survivors of child sexual abuse to cope and recover.

We also provide a free and confidential Royal Commission Support Service to people who are engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse. 

We can provide you with:

  • support and information on how to tell your story to the Commission
  • face-to-face and phone counselling
  • support before and after giving evidence
  • information about what to expect from the enquiry process

Your privacy and safety will always be respected.

Call the Victim Helpdesk on 1800 VICTIM (1800 842846) or email helpdesk@victimsa.org to get help.  

Commonwealth Redress Scheme for Survivors of Institutional Childhood Sexual Abuse

The Australian Government is establishing a Commonwealth Redress Scheme for survivors of institutional childhood sexual abuse. Survivors who suffered childhood sexual abuse in Commonwealth institutional settings will be able to access redress under the scheme. 

The scheme will offer the following elements to survivors to assist them in their personal journey of healing:

  • A direct personal response, for those survivors who seek it, involving the survivor having the opportunity to meet with a very senior appropriate person, in a safe and supportive environment, to tell their personal story of what they experienced and how it has impacted them, to provide them with an opportunity to be acknowledged and receive a response.
  • Access to trauma informed and culturally-appropriate psychological counselling, to address the suffering of survivors and support them in accessing redress.
  • Access to community based supports, including case management and advocacy.
  • A monetary payment of up to $150,000 in recognition of the abuse, and the hurt and harm suffered. 

Find out more

Download the Commonwealth Redress Scheme information sheet released by the Australian Government or visit www.childabuseroyalcommission.gov.au.

Family and Domestic Abuse

We provide information and practical support to people affected by family and domestic abuse. 

We can provide you with: 

Our services are free and confidential. 

Contact the Victim Helpdesk on 1800 VICTIM (1800 842 846) or email helpdesk@victimsa.org to get help with recovering from the impact of family and domestic abuse.  

Emergency Services

If you or someone else is in immediate danger, please call 000 now.

 

 

1800 VICTIM (1800 842 846)

1800 842 846

Port Lincoln (Lower Eyre), Whyalla (Upper Eyre), Port Augusta (Far North), Port Pirie (Yorke & Mid North), Berri (Riverland), Murray Bridge (Murraylands), Mount Gambier (Limestone Coast)