Welcome to Victim Support Service

Victim Support Service (VSS) provides free and confidential help to adult victims of crime, witnesses, their family, and friends across South Australia. We work in partnership with other organisations, we are not a government agency or part of the police and you don't have to report a crime to get our help. It doesn’t matter where the crime happened and you can call us any time after the crime, whether it was yesterday, last week or several years ago.

VSS has moved 

Victim Support Service (VSS) has moved to 33 Franklin Street, Adelaide.

The VSS Helpdesk number has not changed. You can still call the VSS Helpdesk on 1800 VICTIM (1800 842846).

Ticketed parking is available on Franklin Street and at surrounding carparks.  

Various forms of public transport are within easy walking distance:

  • Adelaide Train Station - walk through the Station Arcade, Leigh Street, Topham Mall and Bentham St.
  • Tram - located 400m from the Pirie St Tram Stop and 350m from the Victoria Square Tram Stop
  • Bus - located 300m from Stop V2 King William Street (West side) of the 98C City and North Adelaide clockwise loop

Our new service centre at 33 Franklin Street includes five consulting rooms for client appointments, the largest victimology resource centre in Australia, and a Training and Conference Centre for community events, which accommodates up to 80 people. 

2016 VSS Annual General Meeting

The 2016 VSS Annual General Meeting (AGM) is an excellent opportunity for our members and supporters to visit our new premises and celebrate our achievements over the past twelve months.

It is our pleasure to invite you to attend the 2016 VSS AGM from 4:30pm to 6:30pm, Monday 31 October 2016. The 2016 VSS AGM will be held in the new VSS Training and Conference Centre on Level 2 of 33 Franklin Street, Adelaide.

The Hon Peter Malinauskas MLC, Minister for Corrections and Police, will be our guest speaker at this year’s AGM.

Download the 2016 VSS AGM Flyer.

Register for the 2016 VSS AGM. 

For more information, call the VSS Helpdesk on 1800 VICTIM (1800 842846).

Nominations Open: Victim Worker of the Year

Nominations are now being sought for Victim Worker of the Year Awards which is presented annually at the VSS AGM. The awards are presented to two workers who have made a positive difference in the lives of people impacted by crime or abuse.

There are two categories: a ‘volunteer’ award and a ‘professional’ award.

If you know someone who has made a positive difference in the lives of people impacted by crime and abuse, we would love to hear from you.

Find out more about the eligibility criteria and how to nominate.

CE update: The Hon Peter Malinauskas MLC, Minister for Police, to speak at 2016 VSS Annual General Meeting

This year’s Annual General Meeting (AGM) will take place from 4.30pm on Monday 31st October at the VSS Training and Conference Centre on the Second Floor of our new Head Office at 33 Franklin Street.

Following wine and cheese, this year’s Guest Speaker is the Hon Peter Malinauskas MLC, State Minister for Police, Correctional Services, Emergency Services and Road Safety. The Minister recently launched his ‘10 by 20’ strategy to reduce reoffending in South Australia by 10% by 2020. He has established a Strategic Policy Panel chaired by Warren Mundine AO, who will work alongside the likes of Mal Hyde, the former Commissioner of Police, and Michael O’Connell, the Commissioner for Victims’ Rights, to provide leadership and advice on policy and evidence-based practice to support a 3-year reform plan that promotes offender rehabilitation and reintegration as key elements of safer communities and reduced recidivism.

Research suggests that victims are more open to the use of alternatives to custody than is widely supposed, but that they also have serious misgivings about the effectiveness of community corrections orders. A renewed focus on community sentencing will pose an age-old challenge to policy makers – to demonstrate to victims of crime that community sentences are robust and credible and to ensure their voices are heard throughout the justice process.

I believe VSS can play a key role in explaining the rationale behind new approaches to crime prevention to the wider South Australian community – but only if the government is genuinely committed to engaging victims in the inevitable debates and challenges that will ensue.

The VSS AGM is also an opportunity to acknowledge and celebrate the outstanding support that people give to victims of crime in our community. The Victim Worker of the Year Award is presented annually to up to two workers – a ‘volunteer’ award and a ‘professional’ award – who have made a significant contribution in assisting crime victims. The award offers an opportunity to publicly show recognition to a volunteer and worker for ‘making a difference’ to victims’ lives.

Volunteer nominees are defined as ‘”those who provide a significant contribution in assisting crime victims outside of their paid employment”.

Professional nominees are defined as “those who provide an extraordinary contribution in assisting crime victims as part of their paid employment”.

To nominate someone for either the 2015-16 Volunteer or Professional Victim Worker of the Year Award, please complete the nominations form and return it to me at julianr@victimsa.org by the closing date, 5.00pm Wednesday 12th October 2016.

Winners of the Award will be presented with an engraved VSS Carriage Clock at the VSS Annual General Meeting on Monday 31st October from 4.30pm at the VSS Training and Conference Centre at Level 2, 33 Franklin Street, Adelaide.

I hope you can join us to celebrate our achievements over the past twelve months. 

Julian Roffe
Chief Executive, Victim Support Service

26 September 2016

Create Change

Advocacy update: Safely Together Pilot Program 

Children need to feel safe to recover from family and domestic abuse.

‘MySafePlace’ is a key component of the Safely Together Program, a new service for children who have experienced family and domestic abuse.

MySafePlace turns children’s dream bedroom designs into a reality, helping them to feel safe and secure in their own home and support their recovery from family and domestic abuse.

These bedroom makeovers are much more than a TV ‘feel-good’ renovation – they will make a lasting difference in the lives of many children and families.

Since 2011 our Staying Home, Staying Safe (SHSS) program has improved the safety and reduced the risk of homelessness for over 4,000 women affected by family and domestic abuse in South Australia by improving their home security, but the funding for this program does not extend to providing specific support to children.

That’s where MySafePlace steps in. This initiative, along with other components of the Safely Together Program will provide a greater level of support for children to help them feel safer in their own home.

Children will also have access to counselling and therapeutic interventions to improve their psychological wellbeing as part of the program.

The Safely Together Program is funded by the Attorney-General’s Department (SA) under the Crime Prevention and Community Safety Grants. 

For more information about our Child Victims of Crime Advocacy Campaign, go to our Create Change page. 

Get Resources

Resource of the Week

A right to be heard: a domestic violence information booklet for the Murray Mallee Region
by The Murray Bridge Regional Collaboration on Violence Against Women and Children. 2016. [BOOKLET] Dv101

This booklet is a guide to help women and children who are in abusive situations in the Murray Mallee region. It includes myths and facts about domestic violence, staying safe strategies and key contacts for assistance.

Learn more about the Resource Centre and join here 


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Port Lincoln (Lower Eyre), Whyalla (Upper Eyre), Port Augusta (Far North), Port Pirie (Yorke & Mid North), Berri (Riverland), Murray Bridge (Murraylands), Mount Gambier (Limestone Coast)