Welcome to Victim Support Service

Victim Support Service (VSS) provides free and confidential help to adult victims of crime, witnesses, their family, and friends across South Australia. We work in partnership with other organisations, we are not a government agency or part of the police and you don't have to report a crime to get our help. It doesn’t matter where the crime happened and you can call us any time after the crime, whether it was yesterday, last week or several years ago.

The Adelaide VSS service centre is moving  

Victim Support Service (VSS) is moving. From Monday 17th October our Adelaide service centre will relocate to 33 Franklin Street, Adelaide.

The VSS Helpdesk number will not change. You can still call the VSS Helpdesk on 1800 VICTIM (1800 842846).

Ticketed parking is available on Franklin Street and at surrounding carparks.  

Various forms of public transport are within easy walking distance:

  • Adelaide Train Station - walk through the Station Arcade, Leigh Street, Topham Mall and Bentham St.
  • Tram - located 400m from the Pirie St Tram Stop and 350m from the Victoria Square Tram Stop
  • Bus - located 300m from Stop V2 King William Street (West side) of the 98C City and North Adelaide clockwise loop

The new service centre includes five consulting rooms for client appointments, the largest victimology resource centre in Australia, and a Training and Conference Centre for community events, which accommodates up to 80 people. 

The 2016 VSS Annual General Meeting (AGM) will be held at the new site from 4:30pm on Monday 31 October 2016. Our guest speaker is the Hon Peter Malinauskas MLC, Minister for Police and Minister for Correctional Services.

You can register for the AGM here

For more information, call the VSS Helpdesk on 1800 VICTIM (1800 842846).

CE update: How does support for victims in South Australia stack-up when compared to Victoria?

As we move in to the finals of the 2015-16 football season, it seems only fitting to compare how we support victims in South Australia with our key AFL rivals – the Victorians.

In August I attended the 2016 Victims and Justice National Conference in Melbourne. It was an ideal opportunity to compare not only how the two jurisdictions provide support for victims, but also their attitudes towards victim engagement in the criminal justice system.

In his opening address to the Conference the Victorian Attorney-General, Martin Pakula, spoke of his government’s intention to legislate for a Victims of Crime Consultative Committee so that future government’s’ in Victoria will be legally required to  support the work of an advisory body dedicated to victim issues. Chaired by a retired Supreme Court Justice, the Committee brings together victim representatives, Police, the Office of Public Prosecutions, the judiciary, the Parole Board, the Victims of Crime Assistance Tribunal and victim service agencies.

The Committee identifies ways in which the justice system can better support victims. Its members include seven victims of serious offences who provide input from their lived-experience on legislation, policy and support services over a two-year term, helping to promote discussion and mutual understanding, and enabling crime victims to have a greater voice in the Victorian justice system.

One can’t help but contrast this to the situation in South Australia. Initially, we were years in front of our Victorian peers. In SA we legislated for such a victim’s advisory committee as far back as 2001. Under the VOC Act 2001 the Attorney-General may establish an advisory committee to ensure that victims are treated with proper consideration and respect in the criminal justice system, and to help victims to recover from harm suffered by them.

Unfortunately, the emphasis on the word ‘may’ in the SA legislation is highly significant because, although we legislated for a victims advisory committee 15 years ago, our version was scrapped about 6 years ago when John Rau became the Attorney General. The irony is that when asked at the VSS State Election Forum in February 2014 where we should look for best practice in the support of VOC, the Attorney advised us to look at…Victoria.

Whilst the Adelaide Crows may be holding their own against their Victorian rivals– and we wish them well throughout September - it seems that South Australia is losing ground when it comes to victim support and victim engagement.

Julian Roffe
Chief Executive, Victim Support Service

29 August 2016

Create Change

Advocacy update: Safely Together Pilot Program 

Children need to feel safe to recover from family and domestic abuse.

‘MySafePlace’ is a key component of the Safely Together Program, a new service for children who have experienced family and domestic abuse.

MySafePlace turns children’s dream bedroom designs into a reality, helping them to feel safe and secure in their own home and support their recovery from family and domestic abuse.

These bedroom makeovers are much more than a TV ‘feel-good’ renovation – they will make a lasting difference in the lives of many children and families.

Since 2011 our Staying Home, Staying Safe (SHSS) program has improved the safety and reduced the risk of homelessness for over 4,000 women affected by family and domestic abuse in South Australia by improving their home security, but the funding for this program does not extend to providing specific support to children.

That’s where MySafePlace steps in. This initiative, along with other components of the Safely Together Program will provide a greater level of support for children to help them feel safer in their own home.

Children will also have access to counselling and therapeutic interventions to improve their psychological wellbeing as part of the program.

The Safely Together Program is funded by the Attorney-General’s Department (SA) under the Crime Prevention and Community Safety Grants. 

We encourage South Australian businesses and traders to get involved in MySafePlace by donating their goods and services to help us turn the dreams of children in to a reality.

Local community members can also donate funds to enable VSS to buy paint, toys, bedding and furniture to turn a child’s MySafePlace dream into a reality: https://chuffed.org/project/my-safe-place

By supporting MySafePlace, you'll be helping children who have witnessed or experienced violence in their homes to find comfort and the strength to get their lives back on track. Your involvement will let these kids know that, as a community, we care and that it is not OK for a child to feel unsafe in their own home.

If you have a trade or business or want to donate in other ways, please contact the VSS Helpdesk to discuss how you can help.

For more information about our Child Victims of Crime Advocacy Campaign, go to our Create Change page. 

Get Resources

Resource of the Week

When a man you love was abused : A woman's guide to helping him overcome childhood sexual molestation
by Cecil Murphey. 2010. [BOOK] Cs95

For all women who know and love a survivor of sexual abuse, this is an honest and forthright book about surviving--and thriving--despite past abuses. The author helps women understand the continuing problems that abuse survivors may encounter and what women can do to support healing and forgiveness. 

Learn more about the Resource Centre and join here 


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Port Lincoln (Lower Eyre), Whyalla (Upper Eyre), Port Augusta (Far North), Port Pirie (Yorke & Mid North), Berri (Riverland), Murray Bridge (Murraylands), Mount Gambier (Limestone Coast)